Privacy and Cookie Policy

This website (“Shambhala Publications”) is operated by Shambhala Publications, Inc. This privacy policy only covers information collected at this website, and does not cover any information collected offline by Shambhala Publications. All Shambhala Publications websites are currently covered by this privacy policy.

SECURITY

Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

PRIVACY POLICY

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.

As we continue to develop our website and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

THE INFORMATION WE COLLECT

Generally, you may browse the website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all of its features.

We receive and store any personally identifiable information you enter on the website whenever you shop with Shambhala Publications online, through our catalogs, or in our stores, or information you give us in any other way, such as by subscribing to our catalogs, e-mail, or mobile messaging. For example, we may collect the following personally identifiable information: your name, address, telephone number, mobile telephone number, birth date, and e-mail address. If you use a credit or debit card, we will collect your card information, which you can choose to store for future use or not. If you choose to store your card information, it will be stored securely by our card payment gateway, not on our website. If you pay by check, we will securely store an image of the check.

If you use one of our services, or participate in one of our e-mail lists, surveys, promotions, or sweepstakes, we may ask for additional information, such as your age, interests, or product preferences.

From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

HOW WE USE THE INFORMATION WE COLLECT

We use the information we collect for various purposes, including:

  • To complete your purchase transactions
  • To provide the services you request
  • To send you information about our products and other offerings by e-mail
  • To send you our catalogs and other offerings by mail
  • To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
  • To notify you of product issues or provide other information concerning products you have purchased
  • To improve our merchandise selections, customer service, and overall shopping experience

OTHERS WITH WHOM WE SHARE YOUR INFORMATION

Shambhala Publications, Inc.: All of the above information that we collect, as described above, may be shared among all Shambhala Publications, Inc. entities, including Shambhala Publications, Prajna Studios, Roost Books, and Snow Lion Publications stores, websites and private sales.

Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing e-mails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.

Other Companies: We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you.

Business Transitions: We may transfer or share a copy of personal information about you in the event that Shambhala Publications or one of its properties, affiliates, or subsidiaries goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. You will be notified via e-mail or prominent notice on our website prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of Shambhala Publications to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever. Shambhala Publications specifically reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the buyer of that portion of its business relating to that information.

Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.

Shambhala Publications partners with advertising companies to place our advertising on publisher websites. These advertising companies collect anonymous information about your visits to our website. This technology involves the use of third party cookies which allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. You may choose to opt out of this service we have with our third-party advertising partner. We may also use Shambhala Publications cookies to provide similar enhanced online marketing to you based on your interests and preferences. You may also choose to opt out of these enhanced online marketing ads.

YOUR CHOICES REGARDING USE OF THE INFORMATION WE COLLECT

We provide you with a number of choices regarding our handling of your non-public personally identifiable information.

Direct Mail or Telephone Marketing: If you shop at the Shambhala Publications or private sales stores and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either:
e-mail [email protected]
write to Shambhala Publications Customer Care at
2129 13th Street, Boulder, CO 80302 USA 
or call +1 (303) 222-9598
If you e-mail or write to us, please include your name and address, and state one of the following:
“NO MAIL OFFERS” (if you don’t want to receive offers by mail);
“NO PHONE OFFERS” (if you don’t want to receive offers by phone); or
“NO PHONE OR MAIL OFFERS” (if you don’t want to receive either).

Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.

YOUR CALIFORNIA PRIVACY RIGHTS

Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Shambhala Publications Customer Care, 4720 Walnut Street, Suite 106 Boulder, CO 80301 USA. Please allow 30 days for a response.

COOKIES, WEB BEACONS, AND HOW WE USE THEM

A “cookie” is a small data file stored by your web browser on your computer or mobile device. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. A “web beacon” or “pixel tag” or “clear gif” is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the Shambhala Publications website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.

ONLINE ACCOUNT REGISTRATION

To make online shopping faster and easier, you may register on the Shambhala Publications website. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. You may also store alternate shipping addresses for friends and family that you ship to. Shambhala Publications will never share or sell information about your friends and family.

If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

E-MAILS

You will receive promotional e-mails from us only if you have asked to receive them. If you do not want to receive e-mail from Shambhala Publications or its affiliates you can click on the “Unsubscribe” link at the bottom of any e-mail communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

ACCEPTANCE

By using this website, you accept the policies set forth in this Privacy Policy.

ANY QUESTIONS?

We’ll be happy to provide additional information or answer any questions. Please:
e-mail[email protected]
call +1 (303) 222-9598
or write to:
2129 13th Street, Boulder, CO 80302 USA

DATA RETENTION

Shambhala Publications will use your personal data only as long as necessary to provide the service you request or as required to comply with legal or regulatory obligations, including under tax and securities laws. When Shambhala Publications no longer needs your personal data, which will generally be TIME FRAME BASED ON CUSTOMER ACTIVITY, Shambhala Publications will remove it from its systems. If we keep the data longer, it would be to satisfy legal or regulatory obligations and the legal basis would be relevant laws or regulations 

You have the right to lodge a complaint with a supervisory authority. The Belgian Data Protection Authority can be contacted by ordinary mail at the following address: Rue de la presse 35, 1000 Brussels, Belgium, by telephone at +32 (0) 2 274 48 00, by fax at +32 ( 0) 2 274 48 35 and by e-mail to [email protected]

LIST OF COOKIES WE COLLECT

Here are the cookies we collect and what information they store.

Essential website cookies

These cookies are essential for you to browse our store and use its features, such as accessing secure areas of the website. Cookies that allow holding your cart items, cookies that keep you logged-in and cookies that save your customized preferences are an example of strictly necessary cookies. These cookies are essential to a website's functionality and cannot be disabled by users.

Name: AMCV_*
Purpose: This cookie is used to identify a unique visitor by Adobe Marketing Cloud
Provider: www.shambhala.com
Service: Magento
Type: http_cookie
Expires in: 2 years

 

Name: __ssid
Purpose: This cookie is used to prevent fraud and abuse in payment flows
Provider: www.shambhala.com
Service: Magento
Type: http_cookie
Expires in: 6 months

 

Name: __cf_bm
Purpose: Cloudflare places the cookie on end-user devices that access customer sites protected by Bot Management or Bot Fight Mode.
Provider: .onesignal.com
Service: Cloudflare View Service Privacy Policy
Type: http_cookie
Expires in: 29 minutes

 

Name: onesignal-pageview-count
Purpose: This is a cookie necessary to support Cloudflare Bot Management
Provider: www.shambhala.com
Service: Cloudflare
Type: html_session_storage
Expires in: session

 

Name: rc::a
Purpose: Used to track and analyze user behavior to distinguish humans from bots or automated software.
Provider: www.google.com
Service: reCAPTCHA View Service Privacy Policy
Type: html_local_storage
Expires in: persistent

 

Name: mst-cache-warmer-track
Purpose: Tracks when the cache is used to load a page
Provider: .www.shambhala.com
Service: Magento
Type: http_cookie
Expires in: session

 

Name: mage-cache-timeout
Purpose: This cookie is necessary for the cache function. A cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored on the visitor’s browser.
Provider: www.shambhala.com
Service: Magento
Type: html_local_storage
Expires in: persistent

 

Name: __cf_bm
Purpose: Cloudflare places the cookie on end-user devices that access customer sites protected by Bot Management or Bot Fight Mode.
Provider: .vimeo.com
Service: Cloudflare View Service Privacy Policy
Country: __________
Type: http_cookie
Expires in: 29 minutes

 

Name: JSESSIONID
Purpose: Used to maintain an anonymous user session by the server in Java™ 2 Platform Enterprise Edition web applications. It is a necessary cookie that expires at the end of a session.
Provider: .nr-data.net
Service: JavaServer Pages Technologies View Service Privacy Policy
Country: __________
Type: server_cookie
Expires in: session

 

Name: AMCVS_*
Purpose: Serves as a flag to indicate a session has started
Provider: www.shambhala.com
Service: Magento
Type: html_session_storage
Expires in: Session

 

Name: X-Magento-Vary
Purpose: Configuration setting that improves performance when using Varnish static content caching.
Provider: www.shambhala.com
Service: Magento
Type: http_cookie
Expires in: Session

Performance and functionality cookies

Statistics cookies are also known as “performance cookies”. These cookies collect information about how you use a website, like which pages you visited and which links you clicked on. None of this information can be used to identify you. It is all aggregated and, therefore, anonymized. Their sole purpose is to improve website functions. This includes cookies from third-party analytics services, such as visitor analytics, heatmaps and social media analytics.

Name: yt-remote-connected-devices
Purpose: Stores a list of connected devices for YouTube
Provider: www.youtube.com
Service: YouTube View Service Privacy Policy
Type: html_local_storage
Expires in: persistent

 

Name: recently_viewed_product
Purpose: Stores product IDs of recently viewed products for easy navigation.
Provider: www.shambhala.com
Service: Magento
Type: http_cookie
Expires in: 9 days

 

Name: recently_compared_product_previous
Purpose: Stores product IDs of previously compared products for easy navigation.
Provider: www.shambhala.com
Service: Magento
Type: http_cookie
Expires in: 9 days

 

Name: mage-cache-storage
Purpose: Local storage of visitor-specific content that enables ecommerce functions.
Provider: www.shambhala.com
Service: Magento
Type: http_cookie
Expires in: 9 days

 

Name: yt.innertube::requests
Purpose: Stores a list of YouTube requests made by the user
Provider: www.youtube.com
Service: YouTube View Service Privacy Policy
Type: html_local_storage
Expires in: persistent

 

Name: product_data_storage
Purpose: Stores configuration for product data related to Recently Viewed / Compared Products.
Provider: www.shambhala.com
Service: Magento
Type: http_cookie
Expires in: 9 days

 

Name: ccsid
Purpose: Used by Goodreads.com. Goodreads reviews appear on some pages of this site. Disabling this cookie might prevent those reviews from being displayed.
Provider: www.goodreads.com
Service: __________
Type: server_cookie
Expires in: session

 

Name: mage-messages
Purpose: Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. The message is deleted from the cookie after it is shown to the shopper.
Provider: www.shambhala.com
Service: Magento
Type: http_cookie
Expires in: 10 days

 

Name: yt.innertube::nextId
Purpose: Stores a list of YouTube requests made by the user
Provider: www.youtube.com
Service: YouTube View Service Privacy Policy
Type: html_local_storage
Expires in: persistent

 

Name: PHPSESSID
Purpose: Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages.
Provider: .www.shambhala.com
Service: PHP.net View Service Privacy Policy
Type: server_cookie
Expires in: 10 days

 

Name: form_key
Purpose: A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF).
Provider: .www.shambhala.com
Service: Magento
Type: server_cookie
Expires in: 10 days

 

Name: recently_compared_product
Purpose: Stores product IDs of recently compared products.
Provider: www.shambhala.com
Service: Magento
Type: http_cookie
Expires in: 9 days

 

Name: ytidb::LAST_RESULT_ENTRY_KEY
Purpose: Stores the last result entry key used by YouTube
Provider: www.youtube.com
Service: YouTube View Service Privacy Policy
Type: html_local_storage
Expires in: persistent

 

Name: yt-remote-device-id
Purpose: Stores a unique ID for the user's device for YouTube
Provider: www.youtube.com
Service: YouTube View Service Privacy Policy
Type: html_local_storage
Expires in: persistent

 

Name: mage-cache-sessid
Purpose: The value of this cookie triggers the cleanup of local cache storage. When the cookie is removed by the backend application, the Admin cleans up local storage, and sets the cookie value to true.
Provider: www.shambhala.com
Service: Magento
Type: http_cookie
Expires in: 9 days

 

Name: mage-cache-storage-section-invalidation
Purpose: Forces local storage of specific content sections that should be invalidated.
Provider: www.shambhala.com
Service: Magento
Type: http_cookie
Expires in: 9 days

 

Name: recently_viewed_product_previous
Purpose: Stores product IDs of recently previously viewed products for easy navigation.
Provider: www.shambhala.com
Service: Magento
Type: http_cookie
Expires in: 9 days

 

Name: form_key
Purpose: A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF).
Provider: www.shambhala.com
Service: Magento
Type: http_cookie
Expires in: 23 hours 59 minutes

 

Name: section_data_ids
Purpose: Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc.
Provider: www.shambhala.com
Service: Magento
Type: http_cookie
Expires in: 9 days

 

Name: opti-webp
Purpose: Used to determine if your browser will support optimized images
Provider: www.shambhala.com
Service: __________
Type: http_cookie
Expires in: 11 months 30 days

 

Name: logged_out_browsing_page_count
Purpose: Used by Goodreads.com. Goodreads reviews appear on some pages of this site. Disabling this cookie might prevent those reviews from being displayed.
Provider: www.goodreads.com
Service: __________
Type: server_cookie
Expires in: session

 

Name: _session_id2
Purpose: Used by Goodreads.com. Goodreads reviews appear on some pages of this site. Disabling this cookie might prevent those reviews from being displayed.
Provider: www.goodreads.com
Service: __________
Type: server_cookie
Expires in: session

 

Analytics and customization cookies

Preferences cookies are also known as “functionality cookies”. These cookies allow a website to remember choices you have made in the past, like what language you prefer, your favorite search filters, or what your user name and password are so you can automatically log in.

Name: vuid
Purpose: Used by Vimeo player to check if certain features or preferences have been selected by the user on websites with embedded videos from Vimeo.
Provider: .vimeo.com
Service: Vimeo View Service Privacy Policy
Country: __________
Type: http_cookie
Expires in: 1 year 1 month 4 days

 

Name: _ga_#
Purpose: Used to distinguish individual users by means of designation of a randomly generated number as client identifier, which allows calculation of visits and sessions
Provider: .shambhala.com
Service: Google Analytics View Service Privacy Policy
Type: http_cookie
Expires in: 1 year 1 month 4 days

 

Name: NID
Purpose: Set by Google to set a unique user ID to remember user preferences. Persistent cookie that stays for 182 days
Provider: .google.com
Service: Google View Service Privacy Policy
Type: server_cookie
Expires in: 6 months

 

Name: 689d5b4562
Purpose: Website performance statistics
Provider: bam.nr-data.net
Service: New Relic
Type: pixel_tracker
Expires in: session

 

Name: _ga
Purpose: Records a particular ID used to come up with data about website usage by the user
Provider: .shambhala.com
Service: Google Analytics View Service Privacy Policy
Type: http_cookie
Expires in: 1 year 1 month 4 days

 

Name: #collect
Purpose: Sends data such as visitor’s behavior and device to Google Analytics. It is able to keep track of the visitor across marketing channels and devices. It is a pixel tracker type cookie whose activity lasts within the browsing session.
Provider: www.google-analytics.com
Service: Google Analytics View Service Privacy Policy
Type: pixel_tracker
Expires in: session

 

Name: __kla_id
Purpose: This cookie is used to collect information on the visitor's behavior. This information will be stored for internal use on the website – internal analytics is used to optimize the websites or to register if the visitor has subscribed to a newsletter.
Provider: www.shambhala.com
Service: Klayvio
Country: United States
Type: http_cookie
Expires in: 1 year 1 month 4 days

 

Name: _gid
Purpose: Keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors. It is a HTTP cookie type and expires after a browsing session.
Provider: .shambhala.com
Service: Google Analytics View Service Privacy Policy
Type: http_cookie
Expires in: 1 day

 

Name: _gat
Purpose: Used to monitor number of Google Analytics server requests when using Google Tag Manager
Provider: .shambhala.com
Service: Google Analytics View Service Privacy Policy
Type: http_cookie
Expires in: 1 minute

 

Advertising cookies

These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. These cookies can share that information with other organizations or advertisers. These are persistent cookies and almost always of third-party provenance.

Name: os_pageViews
Purpose: Prompting and subscription tracking
Provider: www.shambhala.com
Service: OneSignal View Service Privacy Policy
Type: html_local_storage
Expires in: persistent

 

Name: __rmco
Purpose: 1st party cookie for the Rakuten Affiliate Platform
Provider: www.shambhala.com
Service: Rakuten View Service Privacy Policy
Type: html_local_storage
Expires in: persistent

 

Name: klaviyoOnsite
Purpose: This cookie is used to manage the mailing list, if the visitor has subscribed to any newsletters or blog posts.
Provider: www.shambhala.com
Service: Klayvio
Type: html_local_storage
Expires in: persistent

 

Name: locale
Purpose: This cookie contains the display locale of the last logged in user on this browser.
Provider: www.goodreads.com
Service: Facebook View Service Privacy Policy
Type: server_cookie
Expires in: session

 

Name: isOptedOut
Purpose: Prompting and subscription tracking
Provider: www.shambhala.com
Service: OneSignal View Service Privacy Policy
Type: html_local_storage
Expires in: persistent

 

Name: YSC
Purpose: YouTube is a Google-owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Used by Google in combination with SID to verify Google user account and most recent login time.
Provider: .youtube.com
Service: YouTube View Service Privacy Policy
Type: server_cookie
Expires in: session

 

Name: isPushNotificationsEnabled
Purpose: Prompting and subscription tracking
Provider: www.shambhala.com
Service: OneSignal
Type: html_local_storage
Expires in: persistent

 

Name: VISITOR_INFO1_LIVE
Purpose: YouTube is a Google-owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Used by Google in combination with SID to verify Google user account and most recent login time.
Provider: .youtube.com
Service: YouTube View Service Privacy Policy
Country: United States
Type: server_cookie
Expires in: 5 months 27 days

 

Name: __kla_viewed
Purpose: Klaviyo sets this cookie to collect information on the user's website navigation and preferences.
Provider: www.shambhala.com
Service: Klayvio
Type: html_local_storage
Expires in: persistent

 

Name: rmStore
Purpose: Used by Rakuten to track orders when you click a link from an affiliate website
Provider: www.shambhala.com
Service: Rakuten View Service Privacy Policy
Type: http_cookie
Expires in: 30 days

 

Name: WIDGET::local::assignments
Purpose: Used by audio-platform SoundCloud to implement, measure and improve their embedded content/service on the website – The collection of data also includes visitors’ interaction with embedded content/service. This can be used for statistics or marketing purposes.
Provider: w.soundcloud.com
Service: Soundcloud
Country: United States
Type: html_local_storage
Expires in: persistent

 

Unclassified cookies

These are cookies that have not yet been categorized. We are in the process of classifying these cookies with the help of their providers.

 

Name: VISITOR_PRIVACY_METADATA
Purpose: Pending
Provider: .youtube.com
Service: __________
Type: server_cookie
Expires in: 5 months 27 days